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Frequently Asked Questions
Table of contents
100 Night Guarantee
Firmness Adjustments
Delivery
Purchasing
Returns
Exchanges
Warranty
Mattress
Mattress Unpacking
Bed Base and Frame
Pillow
Sheet
Duvet
Dog Bed
Popular questions
What is the 100 Night Guarantee?
How does a firmness adjustment work?
Where can you deliver?
Will you remove my old mattress and bed base?
Popular questions
Popular questions
100 Night Guarantee
Firmness Adjustments
Delivery
Purchasing
Returns
Exchanges
Warranty
Mattress
Mattress Unpacking
Bed Base and Frame
Pillow
Sheet
Duvet
Dog Bed
What is the 100 Night Guarantee?

At Sleeping Duck we want to be sure that you love your products just as much as we do! With this in mind, we offer a 100 Night Guarantee on our mattress and bed accessories. Our 100 Night Guarantee allows you to get comfortable with these products in your own home, before making your final decision.

Included in your 100 Night Guarantee are free firmness adjustments so you can tailor your sleep experience as you go. While there is no limit as to how many adjustments you can make, we ask that you try your firmness for 21 nights before making changes.

If you do decide an item isn't for you, get in touch with SDHQ and we will arrange a full return and refund of your purchase price at no cost within this period.

We offer one mattress return per household under the 100 Night Guarantee. If you haven't tried a Sleeping Duck mattress before, we recommend buying only one to be sure you're happy with it before buying others.

Even after your 100 nights, you can still adapt your mattress to suit changes within your lifestyle. We love a chat and we are always here to help, feel free to get in touch with SDHQ at any time.

How does a firmness adjustment work?

Our mattress is designed to be modular, meaning we can change components where needed, without taking the mattress back to a factory. You can adjust your mattress firmness in the comfort of your own home, no professional installation is required.

Firmness adjustments are made using our ComponentAdapt System. All you need to do is contact us at SDHQ to start the process. If you're not sure what to change to, we'll be able to make some suggestions based on past customer experiences. After completing a short online form, you will be sent your new personalised Precision Foam Pads, which can be changed into your mattress.

Questions? We're always happy to chat! Feel free to get in touch with us at SDHQ.

Where can you deliver?

We offer free next business day delivery to most Australian Metropolitan areas as well as most Regional areas. If we don’t currently deliver to your area, our system will let you know during the checkout process.

To discuss other potential delivery options for locations outside of our delivery network, please get in touch with us at SDHQ.

Will you remove my old mattress and bed base?

We currently only offer old mattress removal services in premium delivery areas, if premium delivery has been chosen. You can find out more about premium delivery here.

If you're outside of our premium delivery area, or do not opt for mattress removal, your local council may be able to advise of free removal options. Alternatively we often recommend reaching out to a local mattress recycler, or a charity that accepts donations in good condition.